FAQ

Fulfillment & Shipping

 

How long does it take to get my order?

We try our very best to get original designs from our website shipped out of the studio within one week. Sometimes if things are a little hectic, fulfillment times could be impacted. If you require your jewelry for a specific date, please send us an email through this link or put a note with your order. This does not apply to custom orders. If you are interested in a custom order, please review those policies here. 

 

How do you ship?

USPS; First Class, Priority & Express.

Domestic & International rates are as follows:

Order Amount First Class Priority  Express
< $100 $6.00 $10.00 25.00
$100 - $150 $8.00 $12.00 25.00
 $150 + FREE $12.00 $25.00

 

Where do you ship?

Wherever the light touches! Or, everywhere. 


Do you gift wrap?

Our pieces come lovingly wrapped in a gift box, pretty tag & ribbon. So, gift ready! We do not include receipts with our orders, so not to worry if someone else is receiving the package. If you would like us to include a special note with your gift, please include that in the 'Notes' section at checkout.

 

What are your return policies?

We do our very best to create original & one-of-a kind pieces that you love! But we understand that we each have our own opinions & we want you to be completely satisfied. Original designs from our website can be returned within 7 days of delivery. Please note that you will be responsible for the return shipping. 

If you have ordered something custom, please understand that because of the time and supplies rendered to create these unique pieces, we cannot issue refunds. All custom jewelry sales are final. 

We thank you for your understanding.

 

Jewelry Care

 

How do I take care of my jewelry?

Please make sure to keep your jewelry - especially ones adorned with stones away from such things as:

  • Lotions
  • Hair products 
  • Soap of any kind, but especially antibacterial
  • Hand sanitizers
  • Household cleaners
  • Harsh chemicals of any kind

Avoiding these will help protect the metal and stones from discoloration & deterioration.

To keep your jewelry tarnish free, store in a place where humidity can be minimized or eliminated. Use a glass jar, jewelry box or plastic bag. We include a little black sheet of charcoal with each order! Store your jewelry with this & it will help absorb excess moisture. 

 

How can I clean my jewelry?

If you have a jewelry dip-style cleaner that you trust, you can use that on any of our sterling silver jewelry that DOES NOT have stones attached. If you want to clean jewelry (of any metal type) with stones attached, we recommend Sunshine Polishing Cloths. Cover the stones with your finger or a towel when shining the metal. Since gemstones are porous, jewelry cleaners can significantly affect the stones integrity & color, over time. 

 

Do you clean jewelry?

You can send jewelry back to us and we can clean it up for you, at a small fee (usually under $10). Shipping to & from will be the responsibility of the client. This offer only applies to jewelry that we have created. 

 

Repairs & Replacement

 

Do you repair or replace your jewelry?

Repair Policy: Accidents happen… but please remember that gemstones & glass used in designs can be fragile and irreplaceable! Our jewelry is made tough - but not indestructible - so, please take good care of your jewelry and be mindful that you are wearing a handcrafted work of art! We will try our very best to repair jewelry that needs our attention, but please note that we are not liable for broken or lost stones. We offer free repairs to jewelry up to six months after the sale, receipt required. After that time, the repair will be subject to fee to cover our materials and time. In extreme circumstances and excessive jewelry neglect - repairs can be denied.

Replacement Policy: We can do our best to create replacements for our earrings if you have sadly lost one. Please note that we do not buy our gemstones in bulk, so we may not be able to create an exact replica with the same exact stones. 

 

Misc.

 

How do I know my ring size?

We make sizing your finger really easy - you don't even have to leave your house! We can ship you a disposable ring sizer. Send us a message here & we can get one sent your way. 

Please note that we can create rings in 1/2 & 1/4 sizes. Can we get a hell yeah for a perfect fit?!?

 

Will you share my information?

Nope, not gonna happen here! 

 

Can I sell your work?

If you are a proprietor and are interested in selling our jewelry via wholesale or consignment, please send us a message here.  Please note that not all of our jewelry will be available to sell via wholesale since most of our pieces are one-of-a-kind or few-of-a-kind.